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nGenera Corporation Receives 2008 Product of the Year Award
by Ann on 2009-01-28 01:57 PM read 1691 times |
nGen Knowledgebase Honored for Outstanding Innovation
Austin, TX, December 28, 2008 -nGenera Corporation announced today that nGen Knowledgebase has received the 2008 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
"Our 8.1 release of nGen Knowledgebase in August represented a significant shift in the company's approach to enterprise search and was very well received. The new search engine was part of a wider offering of some 50 new features ranging from content management to Web 2.0 collaboration functionality," said Bob Peery, Director of Knowledgebase Product Management. "It is extremely rewarding to be recognized for delivering the industry's most innovative knowledgebase."
"I am pleased to honor nGenera for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements."
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions' 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About nGenera
nGenera Corporation serves the global 2000 with a combination of innovative research, executive education, and collaborative applications providing breakthrough capabilities in customer experience, talent management, and leadership performance. Its award-winning Talisma Customer Interaction Management (CIM) solutions are the foundation of nGenera's nGen Customer offerings, which provide companies the means to accelerate and sustain growth by understanding and creating differentiated experiences for and with customers, partners, and employees. In addition to its nGen Customer offerings, nGenera's on demand, business innovation platform includes unique, high impact applications for Sales Management, Talent Markets, Incentive Compensation, and Business Simulation. For more information, visit www.ngenera.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
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"A must read" - NY Times Sunday Book Review, about Grown Up Digital
by Aaron Papermaster on 2008-12-22 10:07 AM read 2953 times |
"Grown Up Digital" by nGenera's Don Tapscott was called "a must read for baby boomers and virtually anyone else born before 1977" in the New York Times Sunday edition book reviews.
Saying that the research and examples in the book "gives parents from the baby boom generation - like me - reason for optimism," the reviewer, Harry Hurt, III, recounts the eight norms identified in the book and how they represent a force for profound change in the generations' outlook on the world and the future.
On that note, Don's latest BusinessWeek article talks about how the Net Generation is using its knowledge and intuition about the Internet to affect power structures in politics and society. Provocatively, he asks: "The big remaining question for older generations is whether that power will be shared with gratitude-or whether we will stall until the Net Generation grabs power from us. Will we have the wisdom and courage to accept them, their culture, and their media?" This is the final column in a series of eight that began in November highlighting key concepts of the book.
Learn more about Grown Up Digital and be part of the global conversation by visiting: www.GrownUpDigital.com
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Don Tapscott and Mark Bauerlein on BBC World Tonight
by Aaron Papermaster on 2008-12-04 03:23 PM read 2396 times |
Earlier this week, Don Tapscott and Mark Bauerlein (author of The Dumbest Generation) appeared on BBC World Tonight to debate the merits of the Net Generation. Bauerlein's book and Don's recent Grown Up Digital present vastly different views of the abilities of the Net Gen, those individuals born between 1977 and 1997, to impact the world. Bauerlein contends that the Internet "stupefies youth," while Don believes that the Net Generation is a bright, motivated, and caring generation that will change our future for the better.
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Business Week, The Economist, and WSJ Review "Grown Up Digital"
by Aaron Papermaster on 2008-12-01 11:49 AM read 1873 times |
Business Week
A fascinating look at how young people are transforming our culture. The Bottom Line: An insightful, data-rich analysis with broad implications for managers, marketers, and politicians.
Read the Business Week review
The Economist
The man who christened the “net generation” in his 1997 bestseller, “Growing Up Digital”, has no time for such (cynical) views. In the past two years, Don Tapscott has overseen a $4.5m study of nearly 8,000 people in 12 countries born between 1978 and 1994. In “Grown Up Digital” he uses the results to paint a portrait of this generation that is entertaining, optimistic and convincing.
Read the Economist's Review
The Wall Street Journal
Grown Up digital paints a generally encouraging picture...an optimistic view of how humans are evolving to engage with technology. Literally evolving: Mr. Tapscott cites scientific research that people who use digital media from a young age have different brain development than those who don't... Republicans and Democrats, conservatives and liberals alike, can draw lessons about the expectations of young people raised on real-time access to deep layers of information.
Read the Wall Street Journal's Review
The Wall Street Journal -- II
Don Tapscott, author of the 1999 bestseller “Growing Up Digital,” also refutes the argument that using the Internet makes young people stupid, lazy, violent or narcissistic. In his latest book, “Grown Up Digital,” based on thousands of interviews, he says people ages 12 to 30 have actually gained new, and in many ways better, visual, information-processing and communications skills as a result of having been reared on digital media.
Read the Wall Street Journal's supplementary Review
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"Grown Up Digital" Featured in The Economist
by Aaron Papermaster on 2008-11-14 09:50 AM read 1974 times |
"The Net Generation - The Kids are Alright"
"Robert Bly claims that, thanks to the internet, the 'neo-cortex is finally eating itself'. Today's youth may be web-savvy, but they also stand accused of being unread, bad at communicating, socially inept, shameless, dishonest, work-shy, narcissistic and indifferent to the needs of others.
The man who christened the 'net generation' in his 1997 bestseller, 'Growing Up Digital', has no time for such views. In the past two years, Don Tapscott has overseen a $4.5m study of nearly 8,000 people in 12 countries born between 1978 and 1994. In 'Grown Up Digital' he uses the results to paint a portrait of this generation that is entertaining, optimistic and convincing. The problem, he suspects, is not the net generation but befuddled baby-boomers, who once sang along with Bob Dylan that 'something is happening here, but you don't know what it is', yet now find that they are clueless about the revolutionary changes taking place among the young."
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Don Tapscott on NPR's "Talk of the Nation"
by Aaron Papermaster on 2008-11-03 02:23 PM read 932 times |
nGenera's Don Tapscott was the featured guest on NPR yesterday, discussing his latest book, "Grown Up Digital."
Program details and audio recording are available here.
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nGenera Research Featured in Harvard Business Review Article
by Aaron Papermaster on 2008-10-31 11:23 AM read 926 times |
The November issue of Harvard Business Review contains another article (the fifth since 2004) based on nGenera research.
Titled Teaming Up to Crack Innovation and Enterprise Integration, the article is authored by nGenera's director of research, Bob Morison, together with Jim Cash, retired from the Harvard Business School, and Michael Earl of Oxford University, long known as one of Europe's foremost experts on IT organizations.
The article describes two of the most fundamentally important and value-adding business roles of today's CIOs and their corporate IT organizations - in business innovation and business integration.
The article is based on the Re.sults project, "CIO II: Office of the CIO."
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Don Tapscott in Talk the Future 2008 Video
by Aaron Papermaster on 2008-10-28 04:16 PM read 935 times |
Last month, Don Tapscott, the Chairman of nGenera Insight, was a keynote speaker at the 2008 Talk the Future conference in Austria. Don, Andrew McAfee, and Bret Swanson were all in attendance at the annual conference, which addresses the future of business and work as technology continues to play an integral part in the transformation of the enterprise.
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Tammy Erickson in BusinessWeek : "Why You Need Parental Approval to Recruit Gen Y"
by Aaron Papermaster on 2008-10-23 01:49 PM read 786 times |
"Members of this generation seek their parents' input on key decisions. Anticipate this, accept parental involvement as a given, and make the most of it," advises Tammy Erickson.
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Tammy Erickson quoted in CIO.com's "Gen Y Tech Tools May Not Translate to the Real World"
by Aaron Papermaster on 2008-10-22 11:47 PM read 709 times |
"The idea of being disengaged from work and using technology as a way to relieve boredom cuts across all ages. Older workers may shop online, send e-mails to friends or surf the web; younger workers may text, IM or update Facebook pages—but the impact is the same."
Read the full article.
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Don Tapscott's Grown Up Digital in Conde Nast's 'Apple, Music Services, and the Digital Generation'
by Aaron Papermaster on 2008-10-21 11:50 AM read 650 times |
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CRM Magazine Names nGenera as 2008 Rising Star
by Aaron Papermaster on 2008-08-25 03:16 PM read 1024 times |
As the CRM software market extended its growth streak yet again, CRM magazine and the seventh annual CRM Market Awards honored the vendors, consultants, and end-user companies focused on creating and cultivating rewarding customer experiences and relationships through the sophisticated integration of people, processes, and technologies.
nGenera was named as one of the year's Rising Stars. Read the full article here.
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nGenera Offers Business Project SaaS
by Aaron Papermaster on 2008-08-20 09:32 AM read 1255 times |
nGenera's product range, which is accessed over the internet as Software as a Service, includes software to help users test "what if" business scenarios and collaborate online to develop new business ideas. The software is aimed at large companies which pay a monthly licence fee. Customers include Royal Mail, Shell and British Telecom.
Read the full Computer Weekly article here
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Who Will Be Your Next CIO: An Insider Or An Outsider?
by Tracy Piccione on 2008-08-18 04:44 PM read 945 times |
E.&J. Gallo, the California winemaker and family-run business notes its experience with its IT leadership training class sponsored by nGenera. The class involves workshops, teleconferences, personal advisers, and the use of nGenera's collaboration software. Read the InformationWeek Article here.
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TXT is Not the NME
by Tracy Piccione on 2008-08-18 04:27 PM read 1010 times |
The Washington Post credits nGenera's Tammy Erickson's Across the Ages blog and notes it should be required reading for Baby Boomers, Gen-Yers, Gen-Xers, actually anyone who lives or works with people from another generation. Read the full article.
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PBS’s Nightly Business Report features nGenera’s Robert Morison
by Tracy Piccione on 2008-08-08 03:48 PM read 1451 times |
PBS's Nightly Business Report features nGenera's Robert Morison on how companies can "bridge the computer generation gap".
Watch Robert's Commentary:
Read the article here.
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Wall Street Journal quotes nGenera's Tammy Erickson on workforce 2.0 strategies for older workers with young bosses
by Tracy Piccione on 2008-07-30 05:48 PM read 1046 times |
The Wall Street Journal quotes nGenera's Tammy Erickson on workforce 2.0 strategies for older workers with young bosses: Read Article
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Katie Tierney shares recruiting 2.0 secrets with Inc Magazine
by Tracy Piccione on 2008-07-30 05:44 PM read 931 times |
nGenera's Katie Tierney shares recruiting 2.0 secrets with Inc Magazine in this recent article.
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Inc. Magazine covers nGenera's use of social media tools for recruiting
by Tracy Piccione on 2008-07-30 05:39 PM read 861 times |
Inc. Magazine covers nGenera's use of social media tools for recruiting, including Twitter and Facebook: Read Article
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"Will The Next Salesforce.com Please Stand Up?"
by Aaron Papermaster on 2008-07-25 01:35 PM read 1397 times |
"SaaS vendors must offer new functionalities in order to succeed, Steve Papermaster, CEO of nGenera, which provides an on-demand platform powering the next generation enterprise, told the panel.
Moving traditional enterprise application functionalities to SaaS 'changes your billing cycle, but doesn't change the game for the customer,' Papermaster said. The breakthroughs will come from 'inventing the next ERP instead of just providing accounts payable, accounts receivable, general ledger, inventory and other modules,' he explained.
'If you're not providing disruptive change in the positive sense for customers so they can run and lead their business very differently from before, then you're not providing breakout value.' Papermaster said."
Read the full article here.
From InternetNews, By Richard Adhikari